• Customer Service: For questions about registration and housing, contact NASPA Customer Service at 877.277.2820 (Domestic) and 847.996.5820 (International) or email naspa@experient-inc.com.
• Required Attendee Registration: All individuals attending the conference must pay a registration fee. All workshops and educational session presenters MUST be registered!
• Substitutions: Substitutions are allowed by individuals within the same institution/company. Substitutions should have the same member classification so that the payment is an even exchange transfer of payment. Please email or fax your request, along with a completed registration form for the substitute attendee, to naspa@experient-inc.com or via secured fax line, 301-694-5124.
• Meals: Meals are NOT provided during the conference. Exhibit hall breaks may offer coffee or ice cream. Some institutions, knowledge committees, and other sponsored groups will choose to host receptions / meetings that may have food and beverage available but this is not guaranteed.
• Registration Rate Deadlines: The deadlines that have been established for registration are POSTMARK deadlines.

• Member Rate Qualifications: In order to qualify for member rates, you must have a current individual membership, valid through the 2017 NASPA Annual Conference. You should have your own individual ID number. You will NOT get the member rate by using your institutional ID number. If you receive the member rate and your membership lapses, but is not renewed by February 11, 2017, the non-member rate will be assessed at the prevailing rate. Anyone whose membership is scheduled to expire should plan to renew their membership promptly, to avoid additional fees.
• Student Rates: Student rates are for full-time member students only. Those who are employed full-time and are taking courses are not eligible for these rates.
• Complimentary Faculty Registration: One faculty member per higher education/student affairs graduate preparation program can receive a complimentary registration to attend the 2017 NASPA Annual Conference. You may register online, using discount code FAC17. Only ONE Complimentary registration per institution. For questions, please contact Jill M. Gately, Director of Meetings, 202-265-7500, ext. 1167.
• Press Registration: Complimentary Press registrations are available. The person asking for a press pass must be a credentialed journalist who works for a publication, news service, broadcast outlet or news internet site that is regularly issued, published primarily for the dissemination of news, and operates independently from any commercial, political, government or special interest. You may register online by using discount code PRESS17. For questions regarding this, please contact Jill M. Gately, Director of Meetings, 202-265-7500, ext. 1167. 
• Guest Registration: Guest registrations can only be purchased in addition to a full registration. All guests will be identified with an appropriate name badge. A guest is defined as a spouse or significant other, friend, or relative who is not a member of NASPA, is not qualified to become a member, and does not work in a student affairs related occupation. If you want to bring a guest, please provide their name and pay the registration fee during your online registration process. All guest must check-in at the registration desk onsite. Guest registrations DO NOT include pre-conference workshops or any educational sessions.

Credit card refunds are processed within 72 hours after receipt. For check refunds, please allow 10 business days for processing. After February 11, 2017, all check refunds will be processed within 10 business days following the 2017 NASPA Annual Conference. Exceptions to the policy will be considered on a case-by-case basis and decisions made within two weeks after the conference.

Refund Request Deadlines

• Refund requests postmarked by January 13, 2017 will receive a full refund, less a $50 service and processing fee of the registration fee. Pre-conference workshops, awards luncheon tickets, and special events are refundable at 100% at this time.
• Refund requests postmarked between January 14, 2017 and February 11, 2017 will receive a refund equal to 50 percent of the appropriate registration fee. Pre-conference workshops, awards luncheon tickets, and special events are refundable at 100% at this time.
• Refund requests postmarked after February 11, 2016 will not be honored. 
• Awards Luncheon and  Pre-conference Workshop fees, as well as any payments for tours, service projects, etc., will be refunded in full if written request is postmarked by February 11, 2017. After February 11, 2017, no refund will be available.
• Attendee Substitutions are welcome. Please email or fax your request, along with a completed registration form for the substitute attendee to naspa@experient-inc.com or secured fax, 301-694-5124. Substitutes should be the same member type to qualify.